The Netflix error code UI-113 can be quite a hassle when you’re trying to enjoy your favorite shows or movies.
But don’t worry; this common error can be fixed with a little bit of troubleshooting. Let’s begin by understanding what causes this error and which devices are typically affected.
Common Causes of Error UI-113
The Netflix Error Code UI-113 usually pops up when there’s a problem with the network connection between your streaming device and the Netflix servers, preventing your device from reaching Netflix.
It can also occur if there’s an issue with the Netflix app itself or if your streaming device needs to be updated.
Here’s a quick rundown of what might cause the UI-113 error:
- Network connectivity issues
- Device compatibility problems
- Outdated Netflix app versions
- Information stored on your device that needs to be refreshed (Netflix Help Center)
Each of these issues can disrupt your connection to Netflix, resulting in the UI-113 error message.
If you’ve encountered other error codes like UI-108 or 1001, you’ll notice that network connectivity is often the culprit.
Devices Affected by Error UI-113
The Netflix error code UI-113 can appear on a variety of devices.
Most commonly, it’s encountered on smart TVs, streaming devices, and gaming consoles.
For Apple TV users specifically, you might see this as ATV-ui113 (Netflix Help Center).
Whether you’re using a Roku, Xbox, or a Smart TV, encountering the UI-113 error can be equally frustrating.
But no matter what device you’re using, there are always solutions available.
In the following sections, we’ll dive into some troubleshooting steps and advanced solutions to help you get back to your streaming in no time.
Troubleshooting Error Code UI-113
Running into the Netflix Error Code UI-113 can be a bit of a buzzkill when you’re all set for a Netflix binge.
But don’t fret! This is a common error that users encounter when streaming content on Netflix (MiniTool).
Let’s dive into some simple troubleshooting steps you can take to get back to your show.
Restarting Your Streaming Device
The first step to resolve the UI-113 error is to give your streaming device a quick restart.
Turn off your device, unplug it, wait for about 15 seconds, and then turn it back on.
This quick fix can clear any temporary information stored on your device that might be causing the error.
If your device displays an error screen, you can select “More Details” and then choose to sign out or reset before signing back in (Netflix Help Center).
If you’re using an Apple TV and seeing the ATV-ui113 error, this restart method is particularly recommended.
Checking Your Network Connection
Sometimes, the dreaded UI-113 error pops up because of a network issue that’s preventing your device from reaching Netflix.
Checking your network connection should be your next step in troubleshooting this error.
You can restart your home network by turning off your device, unplugging your modem and router, waiting for about 30 seconds, then plugging them back in.
Once your network is up and running, turn on your device and try accessing Netflix again.
Remember, if you’re still facing the error after these steps, you might have to dig a little deeper.
You can find more advanced solutions to tackle the Netflix Error Code UI-113 on our netflix error code page.
Happy Netflixing!
Advanced Solutions for Error UI-113
If restarting your streaming device and checking your network connection hasn’t resolved the ‘Netflix error code UI-113’, don’t worry.
There are a couple more tricks you can try that may help to fix this pesky error.
Clearing Netflix App Cache and Data
Sometimes, the error code UI-113 can be caused by a buildup of temporary files in your Netflix app’s cache.
Clearing these files can often help to resolve the issue.
Here’s how you can do it:
- Navigate to the settings menu on your device.
- Look for the ‘Apps’ or ‘Applications’ section.
- Scroll until you find the Netflix app and tap on it.
- Click on ‘Storage’.
- You’ll see two options: ‘Clear Data’ and ‘Clear Cache’. Click on both.
Please note that clearing the app data will require you to log back into Netflix once you’ve completed the process.
Updating Your Netflix App
Another potential solution to solving the ‘Netflix error code ui-113’ is to ensure your Netflix app is up-to-date.
An outdated app can sometimes cause issues with streaming and lead to errors.
Here’s how you can update your Netflix app:
- Open your device’s app store (Google Play Store for Android, App Store for iOS).
- Search for Netflix in the app store.
- If an update is available, there will be an ‘Update’ button next to the app. Click on ‘Update’.
- Once the update is complete, try streaming again.
Hopefully, one of these strategies will help you get back to your binge-watching.
If you’re still encountering the same error or if you want to learn about other Netflix error codes like the Netflix error code ui-108 or the Netflix error code nw-2-5, check out our comprehensive guide on Netflix error codes. Remember, if all else fails, contacting Netflix Support is a surefire way to get the help you need.
Happy streaming!
When to Contact Netflix Support
Despite your best efforts, there might be times when you’re unable to resolve the Netflix Error Code UI-113 by yourself.
Don’t worry, it’s not the end of the world! Netflix has a dedicated support team ready to help you out.
Persistent Error Code UI-113
If you’ve tried all the basic and advanced troubleshooting steps, and the mysterious Netflix Error Code UI-113 still persists, it’s time to ask for reinforcements.
According to Help Desk Geek and Lifewire, you should contact Netflix support for further help.
The support staff will guide you through the process and may suggest additional steps not covered in the general troubleshooting guide.
Remember, you’re not alone in this. Other users have faced and resolved the same issue, and with the help of Netflix support, you’ll get back to your favorite shows in no time.
Resetting Your Device to Factory Settings
If you’re tech-savvy and feel comfortable going the extra mile, you might consider resetting your streaming device to its factory settings as a last resort.
However, be warned that this step will erase all data and settings on your device, so it’s definitely not the first option to try.
Only consider this if you’re comfortable with setting up your device from scratch and if other troubleshooting steps have failed (Lifewire).
Remember, while encountering Netflix Error Code UI-113 can be frustrating, it’s usually fixable with a little bit of patience and the right resources.
If you encounter other error codes like Netflix Error Code UI-108, Netflix Error Code 1001, or Netflix Error Code NW-2-5, don’t forget to check out our comprehensive guide on Netflix error codes for more help.
